Legal Notice

At Wine By Farr, we are committed to operating within the legal frameworks governing the sale and distribution of alcohol in Victoria. This page provides important information about our obligations as a licensed wine seller and your responsibilities as a customer when purchasing wine online through our website. Please read the following information carefully to understand the legal requirements associated with buying alcohol in Victoria.

Licensing Information

Wine By Farr operates under a valid liquor license issued by the Victorian Commission for Gambling and Liquor Regulation (VCGLR). Our liquor license number is 32803454, and it is held under the name Kalvos Pty Ltd. This license permits us to sell alcohol to customers over the age of 18 within Victoria and other regions of Australia.

Age Restriction and Verification

Under the Liquor Control Reform Act 1998 (Victoria), it is an offense to supply alcohol to a person under the age of 18 years. By law, we cannot sell or deliver alcohol to anyone under the age of 18. When you make a purchase on our website, you are confirming that you are at least 18 years old.

To ensure compliance, our delivery partners are required to verify the age of the recipient at the time of delivery. If the recipient is unable to provide acceptable proof of age, the delivery will not be completed, and the order may be returned to us. Acceptable forms of ID include a driver's license, passport, or proof of age card.

Delivery and Handling

Wine By Farr offers delivery services through reputable carriers who adhere to all legal requirements for the transportation of alcohol. Our standard delivery terms include the following:

Deliveries can only be made to residential or business addresses within Australia.
The recipient must be present to receive the delivery and must provide valid identification if requested.
Alcohol will not be left unattended at the delivery address. If no one is available to receive the delivery, a notice will be left with instructions for re-delivery or collection.

Responsible Service of Alcohol

As a responsible wine seller, we are committed to promoting the responsible consumption of alcohol. We encourage all customers to enjoy our products in moderation and to be aware of the potential risks associated with excessive alcohol consumption. If you or someone you know is struggling with alcohol-related issues, we urge you to seek help from professional services. Some resources include:

Return and Refund Policy

We strive to ensure that all our customers are satisfied with their purchases. However, if there is an issue with your order, such as receiving the wrong product or a damaged bottle, please contact us immediately so we can arrange for a return or exchange. Our return and refund policy includes the following provisions:

Returns must be requested within 14 days of receiving the order.
Products must be returned in their original packaging and in a resalable condition.
Refunds will be issued using the same method of payment used for the original purchase.
We reserve the right to refuse a return or refund if the product has been opened or consumed.

Compliance with Victorian Law

As a business operating in Victoria, Wine By Farr is committed to complying with all relevant state laws and regulations concerning the sale of alcohol. We are subject to regular inspections and audits by the VCGLR to ensure that we adhere to our legal obligations. Any breaches of the Liquor Control Reform Act 1998 can result in penalties, including fines, suspension, or revocation of our liquor license.

Privacy and Data Protection

We take your privacy seriously and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth). When you place an order on our website, we collect and store your personal details, including your name, address, and payment information, to process your order. We do not share your information with third parties except as required by law or to fulfill your order.

For more information on how we handle your personal data, please refer to our Privacy Policy.

Conclusion

Wine By Farr is dedicated to providing a safe and enjoyable online shopping experience for all our customers. By adhering to the legal requirements outlined on this page, we ensure that our business operates responsibly and within the law. We thank you for your understanding and cooperation.

If you have any questions or concerns about our legal obligations or your rights as a customer, please do not hesitate to contact us at info@byfarr.com.au.